HSBC Bank plc

Financial Ombudsman decision DRN6056849 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mr N complains that HSBC Bank Plc has not returned funds of just under £6,500 to his account with another bank, that he transferred to an account with HSBC. Mr N made the payment to purchase goods but he did not receive them and he identified that he had been scammed.APP scam refund refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6056849.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.