HSBC Bank plc

Financial Ombudsman decision DRN6050471 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

failed to help them when a client sent a payment of £3,982 to their account in July 2017, although the account had been closed in February 2017. Mr and Mrs B didn’t receive the fundsPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6050471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.