National Westminster Bank Plc

Financial Ombudsman decision DRN6032439 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr A complains that National Westminster Bank Plc did not treat him fairly when he had difficulties meeting his mortgage paymentsTreatment in financial difficulty

It had told Mr A that the difference between his contractual monthly payment and the reduced payment would be treated as arrears and reported to credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6032439.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.