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Wirecard Card Solutions Limited
Financial Ombudsman decision DRN6023702 Upheld
Upheldoutcome, as published by the Ombudsman
£210redress stated in the decision
Mon Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Pockit hadn’t credited him. It hadn’t even bothered to get back in touch with him about this problem.Payment delayed or failed
I agree that £10 isn’t enough to compensate Mr J for the trouble and upset he has faced in this case.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6023702.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.