Lloyds Bank PLC

Financial Ombudsman decision DRN6022340 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Lloyds accept they gave incorrect advice to Mr and Mrs M on the amounts they could transfer through online and telephone banking on both their current accounts and Mr M’s business account. And Lloyds accept that this error caused a delay in transferring funds.Payment delayed or failed

Mr and Mrs M complain Lloyds Bank PLC gave them incorrect information about the transfer of money from their current account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6022340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.