HSBC Bank plc

Financial Ombudsman decision DRN6015066 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

HSBC was unwilling to refund the money that Mrs G had unwittingly paid away to fraudstersAPP scam refund refused

Mrs G complains that HSBC Bank Plc misled her about the process for a money transfer and then did not do enough to try to get her money back.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6015066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.