Virgin Money plc
Financial Ombudsman decision DRN6014183 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Mrs D isn’t happy because Virgin Money plc did not inform her that the promotional interest rate on her credit card was coming to an end.Interest and rates
She’s also unhappy because she received no response to a feedback form she completed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6014183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.