Santander UK Plc
Financial Ombudsman decision DRN6004124 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£4,800redress stated in the decision
Fri Sep 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mrs C and Mrs J complain that Santander UK Plc did not do enough to protect them when they were the victims of a scam.APP scam refund refused
Santander said it would not refund the money. But it had now offered her £100 for the poor service she received in a branch when she raised this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6004124.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.