Santander UK Plc
Financial Ombudsman decision DRN5992501 Not upheld
Not upheldoutcome, as published by the Ombudsman
£540redress stated in the decision
Tue Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
Miss T complains that Santander UK Plc ... will not do enough to help her with her financial difficulties.Treatment in financial difficulty
Miss T complains that Santander UK Plc mis-sold her a personal loanProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5992501.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.