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Creation Financial Services Limited
Financial Ombudsman decision DRN5990615 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
its failure to properly explain to her what it was going to do and to tell her about the recall has caused her confusion and inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5990615.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.