Mobile Money Limited

Financial Ombudsman decision DRN5989148 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Data and privacy

In the Ombudsman’s words

Miss R complains that Mobile Money Limited (“MML”) ought not to have lent to her as she could not afford to borrow from it.Irresponsible lending

Further she complains that it breached the duty of confidentiality it owes her when it discussed her borrowing with a relative.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5989148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.