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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5986646 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

There were delays in collecting the car which affected Mr D’s credit file.Credit file reporting

I haven’t seen anything to suggest that he advised VWFS that he wanted to hand the car back before the date which VWFS says it spoke to him about this... I don’t think a further delay of 2 weeks is acceptable.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5986646.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.