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American Express Services Europe Limited

Financial Ombudsman decision DRN5974425 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms S complains that American Express Services Europe Limited (American Express) were unhelpful when she had financial difficulties and defaulted her account.Treatment in financial difficulty

She wants American Express to remove the default from her credit file and allow her to repay the account balance in instalments.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5974425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.