HSBC Bank plc

Financial Ombudsman decision DRN5972738 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr L complains that HSBC Bank Plc has failed to treat him fairly and sympathetically in his financial difficulties.Treatment in financial difficulty

In 2014, he informed the bank that he was suffering from mental health problems and provided evidence in the form of sick notes from his GP.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5972738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.