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Card Compliance Services Limited

Financial Ombudsman decision DRN5962754 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

CCSL gave Mr D the wrong information, which he relied on when entering into the hire agreement.Product mis-sold

I also have concerns over the way CCSL has handled this entire matter. It doesn't appear to have had much regard for Mr D’s evidence... I don’t think there’s been much real effort to establish exactly what happened, or any genuine attempt to resolve matters satisfactorily.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5962754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.