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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5961913 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

The arrears had been outstanding for a number of months. Ms D was aware of this from her conversation with it on 5 June 2014. She did not take steps to clear the arrears.Treatment in financial difficulty

I find that Seat acted reasonably when it defaulted Ms’s D account and recorded this on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5961913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.