HSBC Bank plc

Financial Ombudsman decision DRN5951588 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr and Mrs L complain that HSBC Bank Plc hasn’t treated them fairly with regards to a travel insurance policy that they understood the bank was providing to them as a benefit of their credit card.Product mis-sold

it seems more likely than not that it did fail to communicate effectively with Mr and Mrs L, both at the time of some changes that were made to their account in 2007, and in dealing with their complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5951588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.