TSB Bank plc

Financial Ombudsman decision DRN5937542 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

uphold this part of their complaint. I direct TSB Bank Plc to do the following in full and final settlement of the matter: - pay Mr K and Mrs B £500 of compensation for the trouble and upset it has caused them, and - refund all arrears charges since April 2017Treatment in financial difficulty

TSB upheld Mr K’s complaint that it had caused delays and lost paperwork that had been sent in support of the shortfall applicationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5937542.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.