Barclays Bank UK PLC

Financial Ombudsman decision DRN5933931 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Barclaycard says the decision to reduce Mr W’s credit card limit was made in line with the account terms and conditions and it wrote to Mr W to tell him that. It accepts that Mr W was given a poor level of service when he called and it’s apologisedComplaint handling

He also complains that Barclaycard didn’t deal appropriately with his data request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5933931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.