Lloyds Bank PLC

Financial Ombudsman decision DRN5929712 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

I do not agree that the decision to provide Miss J with a credit card account was responsible.Irresponsible lending

Lloyds had not responded positively and sympathetically to Miss J’s financial difficulties.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5929712.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.