TSB Bank plc

Financial Ombudsman decision DRN5918366 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr M complains that TSB Bank plc (TSB) won’t write off his outstanding credit card debt.Treatment in financial difficulty

Mr M has also said that we haven’t dealt with his complaint properly, as he was told I would be investigating his complaint point about the letters he received from TSB after it said it wouldn’t be contacting him anymore.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5918366.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.