Santander UK Plc
Financial Ombudsman decision DRN5911913 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr A complains about a delay in an international transfer he made from his account with Santander UK Plc.Payment delayed or failed
Santander accepted that it should have told Mr A that money usually reached an overseas transferee within five working days.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5911913.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.