Motormile Finance UK Limited

Financial Ombudsman decision DRN5911696 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

They confirmed to me that they would do this as soon as this case was closed.Credit file reporting

I find that their submissions are consistent, plausible and persuasive. On the balance of probabilities, therefore, I am satisfied that MMF acted unfairly in the way they pursued her for the debts.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5911696.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.