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John Lewis Financial Services Limited
Financial Ombudsman decision DRN5911376 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
didn’t set up a payment to his credit card account when he asked them toPayment delayed or failed
he’s received poor customer service from them when he’s calledComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5911376.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.