Santander UK Plc
Financial Ombudsman decision DRN5908933 Not upheld
Not upheldoutcome, as published by the Ombudsman
£716redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Santander has recognised that its handling of Mr C’s complaint has caused him some distress and inconvenience.Complaint handling
I also consider some of Santander’s customer service has been poor, for example it could have kept Mr C updated better about the progress of the new accounts and it did not return some of Mr C’s calls.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5908933.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.