Lloyds Bank PLC

Financial Ombudsman decision DRN5902434 Upheld

Upheldoutcome, as published by the Ombudsman

£1,150redress stated in the decision

Mon Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms M says Lloyds has failed to provide support and help when she reached out to it following a change in her situation.Treatment in financial difficulty

Ms M says she’s asked for an interest only payment arrangement and a payment holiday but Lloyds said it couldn’t offer these for various reasons.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5902434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.