Swift Cash UK Limited

Financial Ombudsman decision DRN5890819 Upheld

Upheldoutcome, as published by the Ombudsman

£835redress stated in the decision

Wed Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

She’s unhappy the payment wasn’t made and that she’s only received a partial refund.Payment delayed or failed

Mrs G has been put to a considerable amount of inconvenience as a result of the payment not being made and not being refunded.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5890819.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.