Newable Business Loans Ltd

Financial Ombudsman decision DRN5884701 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Gave him inaccurate information about the loan he wanted. He thought he was applying for a business loan. But much to his surprise, he later found out he was applying for a personal loan.Product mis-sold

Didn’t follow its own complaints procedure.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5884701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.