National Westminster Bank Plc

Financial Ombudsman decision DRN5877997 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Miss T complained that National Westminster Bank Plc sent two payments to the wrong account number.Payment delayed or failed

She also complained that it had twice told her that the payments had definitely been made, when in fact they’d been credited back to her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5877997.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.