Barclays Bank UK PLC

Financial Ombudsman decision DRN5874181 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Mar 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

delays in communicating with herComplaint handling

poor service in not responding to the update requests Miss B had made over a period of 17 monthsService failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5874181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.