Halifax Limited

Financial Ombudsman decision DRN5873754 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Sat Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Halifax had taken too much time to address its complaint satisfactorily and hadn’t shown that no other money was owed to the Estate.Complaint handling

The Estate of the late Mrs S complains about the way that Bank of Scotland plc (trading as Halifax) has dealt with her accounts.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5873754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.