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Idem Capital Securities Limited
Financial Ombudsman decision DRN5870180 Not upheld
Not upheldoutcome, as published by the Ombudsman
£420redress stated in the decision
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr and Mrs B complain that Idem Capital Securities Limited (t/as Idem Servicing) did not treat them fairly when dealing with the repayment of arrears on their secured loan account.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5870180.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.