National Westminster Bank Plc

Financial Ombudsman decision DRN5869368 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S also complains that one staff member didn’t take account of the fact he is a young man in her dealings with him and was confrontational. Mr S says that after he complained online NatWest didn’t keep its promise to call him back and took too long to deal with his complaint.Complaint handling

Mr S has complained that National Westminster Bank Plc made a number of mistakes and provided poor service when he tried to use his bank account to transfer money abroad.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5869368.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.