Santander UK Plc
Financial Ombudsman decision DRN5861945 Upheld
Upheldoutcome, as published by the Ombudsman
£7,285redress stated in the decision
Thu Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mrs L complains that Santander UK Plc will not refund money which she lost to fraudsters.APP scam refund refused
Mr L submits that Mrs L was a vulnerable customer who has since been suffering from memory loss and is under investigation for possible dementia.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5861945.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.