Lloyds Bank PLC

Financial Ombudsman decision DRN5861488 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Miss W complains that Lloyds Bank plc won’t refund money she lost after she was the victim of a scam.APP scam refund refused

Miss W asked for a review, and pointed out that she’d also said she was struggling to make the payments on the loan.Irresponsible lending

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5861488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.