National Westminster Bank Plc

Financial Ombudsman decision DRN5851407 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100,000redress stated in the decision

Sat Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

To identify Mr W as vulnerableSupport for vulnerable customers

allowed a third party (Mr B) to make payments from Mr W’s account between 2003 and 2007 and failed to identify the payments were part of ongoing financial abuse.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5851407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.