Santander UK Plc
Financial Ombudsman decision DRN5843332 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains that Santander UK Plc allowed a payment to go out of his account without his explicit authority. He’d tried to make the payment the day before but it was delayed. It later turned out Mr B had been the victim of a scam – so he lost the money.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5843332.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.