HSBC Bank plc

Financial Ombudsman decision DRN5841862 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

A fraudster tried to ‘take over’ Ms B’s accounts with HSBC. They were partly successful and transferred money between her accounts.APP scam refund refused

Ms B complains that HSBC Bank Plc provided poor service after fraudulent activity on her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5841862.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.