Citibank Europe plc
Financial Ombudsman decision DRN5837684 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Jun 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Mr G not being able to access his investment accountIdentity checks and access
the bank had dealt with Mr G satisfactorily in terms of the amount of contact that he’d received and some of the explanations that Mr G had receivedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5837684.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.