National Westminster Bank Plc

Financial Ombudsman decision DRN5824710 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr D has complained National Westminster Bank Plc didn’t investigate his complaint that his debt was not his fault but had been caused by fraud on his accounts.APP scam refund refused

NatWest investigated this but didn’t feel there was any evidence fraud had taken place. Mr D remains unhappy with this and has now brought this complaint to the ombudsman service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5824710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.