Vanquis Bank Limited

Financial Ombudsman decision DRN5824059 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

He thinks Vanquis had lent irresponsibly by providing credit to Ms G when she is a vulnerable consumer.Irresponsible lending

He thinks that Vanquis Bank Limited (Vanquis) shouldn’t have allowed Ms G to take out a credit card with it – because she is a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5824059.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.