Capital One (Europe) plc

Financial Ombudsman decision DRN5822479 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

It took a month for a simple transaction to take place.Payment delayed or failed

a series of errors caused by Capital One (Europe) plc when she tried to pay off and close her credit card.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5822479.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.