National Westminster Bank Plc

Financial Ombudsman decision DRN5822137 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

K complains that National Westminster Bank Plc released confidential information about its affairs to a third partyData and privacy

The source of the problem is that an incorrect name was listed on K’s account despite the company telling NatWest of this error several years ago.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5822137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.