Lloyds Bank PLC

Financial Ombudsman decision DRN5813387 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs C complains that Lloyds Bank PLC (“Lloyds”) won’t refund her after she fell victim to a scam.APP scam refund refused

I do think that Mrs C’s distress was made worse by the fact that she was kept hanging on, and was then cut off, when she called Lloyds to tell it what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5813387.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.