HSBC Bank plc

Financial Ombudsman decision DRN5812661 Upheld

Upheldoutcome, as published by the Ombudsman

£170redress stated in the decision

Fri Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr N is unhappy that HSBC Bank Plc put in place a loan for him at the wrong rate of interest.Interest and rates

He is also unhappy at HSBC’s handling of his complaint and the errors in its letters to him about it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5812661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.