NRAM Limited

Financial Ombudsman decision DRN5807487 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr P complains that NRAM plc hasn’t treated him fairly when dealing with the administration of his mortgage or his arrears since a final decision by this service was made.Treatment in financial difficulty

I note NRAM said the field agent would contact Mr P first before visiting his property. That seems fair and reasonable, given his health and age. But it seems the field agent didn’t contact Mr P in advanceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5807487.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.