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Skipton Building Society
Financial Ombudsman decision DRN5805536 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Skipton accepts it didn’t say the passport copy had to be certified by the British Embassy. And it didn’t tell Mr L his transfer hadn’t been made until he contacted it by secure message later that month.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5805536.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.