National Westminster Bank Plc

Financial Ombudsman decision DRN5805476 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

NatWest thought she’d been victim of a scam and had not made the three payments. So they refunded her in total on 9 June.APP scam refund refused

Mrs C complained, however, at what she felt was poor customer service from NatWest.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5805476.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.