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Provident Personal Credit Limited

Financial Ombudsman decision DRN5803188 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs R complains that Provident Personal Credit Limited (trading as Satsuma) lent her money that she couldn’t afford to repay.Irresponsible lending

The adjudicator also recommended that Satsuma remove any negative information about loan five from Mrs R’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5803188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.