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Tesco Personal Finance Limited

Financial Ombudsman decision DRN5799642 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Bereavement and power of attorney

In the Ombudsman’s words

Tesco Personal Finance failed to make reasonable adjustments when it said to Miss M that she needed a power of attorney.Support for vulnerable customers

Miss M complains that Tesco Personal Finance PLC said she would need a power of attorney if she wanted a third party to deal with her accounts.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5799642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.